Support

Check these first

Most reports come down to one of a small number of causes, and all of them are documented:

• A list stops loading, or comes back short

  Usually TikTok rate limiting, a VPN, or a session that needs renewing. The guide works through every cause in order.

• No unfollowers are showing up

  Unfollows can only be detected between two runs. Before your first refresh there is no earlier list to compare against — TikTok keeps no history of its own.

• Questions about plans, limits or billing

  The free tier, cancellation and refunds are all covered in the FAQ.

Email us

Write to support@stockimg.ai. Including the following turns a report into something that can actually be diagnosed:

• Device and OS version — for example “iPhone 15, iOS 18.4”.
• The app version, from the profile screen.
• What you were doing when it went wrong, and what you expected instead.
• Roughly how many accounts you follow and how many follow you, and whether the lists loaded fully earlier in the same session.
• A screenshot if there was an error message.

The app also has a built-in Report a Bug option on the profile screen, which sends the same details without you having to type them out.

Things we cannot do

• Lift TikTok’s own rate limits on reading follow lists. Those are enforced on their side and clear with time.
• Tell you who unfollowed you before your first run, or recover a TikTok account. TikTok keeps no history for us to read.
• Reverse an App Store or Google Play refund decision — those are Apple’s and Google’s to make. See the refund policy.