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Refund Policy

Last Updated: July 20, 2026

This Refund Policy explains how refunds work for FollowTok, operated by STOCKIMG AI YAZILIM TEKNOLOJILERI ANONIM SIRKETI ("the Company", "we", "us"). FollowTok is sold only through the Apple App Store and Google Play, so Apple or Google is the seller of record for every purchase — and refunds are requested from, and decided by, the store you bought from.

1. Where You Bought Premium

FollowTok is free to download. Premium is optional and can be purchased in two places, each with its own refund route:

  • Apple App Store (iPhone / iPad): Apple is the seller of record. Refunds are requested from and decided by Apple — see section 2.
  • Google Play (Android): Google is the seller of record. Refunds are requested from and decided by Google — see section 3.

There is no web checkout for FollowTok, and we never see or store your card or financial details.

2. Apple App Store Purchases

Apple processes every payment made inside the iOS app, so the Company cannot issue a refund for an App Store purchase itself — only Apple can.

  • Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
  • Find the FollowTok purchase and choose "Request a refund".
  • Apple reviews the request under its own policies and decides the outcome. Approved refunds are usually returned within a few business days.

If Apple declines your request and you believe something in the app is genuinely broken, email us at support@stockimg.ai. We cannot overturn Apple's decision, but we will investigate and fix the underlying problem.

3. Google Play Purchases

Google processes every payment made inside the Android app, so refunds for those purchases are handled by Google.

  • Open play.google.com/store/account/orderhistory, find the FollowTok purchase, and choose Report a problem / Request a refund.
  • Purchases are generally eligible for an automatic refund within 48 hours of the transaction; after that, Google reviews the request individually.
  • You can also contact Google Play support directly.

As above: if Google declines and the app is genuinely not working, write to us at support@stockimg.ai so we can look into it.

4. Subscriptions & Cancellation

Cancelling stops future renewals. It is not the same as a refund and does not by itself return the payment for the current period.

  • iPhone / iPad: Settings → your name → Subscriptions → FollowTok → Cancel Subscription.
  • Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → FollowTok → Cancel.
  • Cancel at least 24 hours before the renewal date. Premium stays active until the end of the period you already paid for.

5. What We Cannot Refund

  • Purchases we cannot verify — no receipt, order number, or purchase email.
  • Interruptions caused by TikTok changing its interface, endpoints, or anti-bot systems, as described in section 6 of our Terms of Service. We work to restore functionality quickly, but such interruptions do not automatically create a right to a refund.
  • Restrictions, suspensions, or bans applied to your TikTok account by TikTok itself.
  • Dissatisfaction with what the comparison found. The App reports your account's real follow relationships; the result is not something we can adjust.

Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence.

6. Contact

For any question about a payment, a renewal, or a refund:

  • Company: STOCKIMG AI YAZILIM TEKNOLOJILERI ANONIM SIRKETI
  • Email: support@stockimg.ai