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Refund Policy

Last Updated: September 17, 2026

This Refund Policy explains how refunds work for FollowTok, operated by STOCKIMG AI YAZILIM TEKNOLOJILERI ANONIM SIRKETI ("the Company", "we", "us"). The mobile app is sold through the Apple App Store and Google Play, so Apple or Google is the seller of record for those purchases — refunds are requested from, and decided by, the store you bought from. The Chrome extension is sold through Paddle, which is the merchant of record for extension purchases.

1. Where You Bought Premium

FollowTok is free to download. Premium is optional and can be purchased in three places, each with its own refund route:

  • Apple App Store (iPhone / iPad): Apple is the seller of record. Refunds are requested from and decided by Apple — see section 2.
  • Google Play (Android): Google is the seller of record. Refunds are requested from and decided by Google — see section 3.
  • Chrome extension: Paddle.com Market Ltd. is the merchant of record. Refunds are requested from Paddle or from us — see section 4.

Whichever route you bought through, we never see or store your card or financial details.

2. Apple App Store Purchases

Apple processes every payment made inside the iOS app, so the Company cannot issue a refund for an App Store purchase itself — only Apple can.

  • Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
  • Find the FollowTok purchase and choose "Request a refund".
  • Apple reviews the request under its own policies and decides the outcome. Approved refunds are usually returned within a few business days.

If Apple declines your request and you believe something in the app is genuinely broken, email us at support@stockimg.ai. We cannot overturn Apple's decision, but we will investigate and fix the underlying problem.

3. Google Play Purchases

Google processes every payment made inside the Android app, so refunds for those purchases are handled by Google.

  • Open play.google.com/store/account/orderhistory, find the FollowTok purchase, and choose Report a problem / Request a refund.
  • Purchases are generally eligible for an automatic refund within 48 hours of the transaction; after that, Google reviews the request individually.
  • You can also contact Google Play support directly.

As above: if Google declines and the app is genuinely not working, write to us at support@stockimg.ai so we can look into it.

4. Chrome Extension Purchases (Paddle)

Paddle processes every payment made from the browser extension, so a refund is issued by Paddle — either at our request or at yours.

  • Write to us at support@stockimg.ai with the Paddle order number from your receipt email, and we will ask Paddle to refund it. Requests made within 14 days of purchase for a subscription's first period, or for a Lifetime purchase that could not be activated, are granted.
  • You can also contact Paddle directly at paddle.net, quoting the same order number.
  • Approved refunds are returned to the original payment method, usually within a few business days.

5. Subscriptions & Cancellation

Cancelling stops future renewals. It is not the same as a refund and does not by itself return the payment for the current period.

  • iPhone / iPad: Settings → your name → Subscriptions → FollowTok → Cancel Subscription.
  • Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → FollowTok → Cancel.
  • Chrome extension: use the subscription-management link in your Paddle receipt email, or write to us and we will cancel it for you.
  • Cancel at least 24 hours before the renewal date. Premium stays active until the end of the period you already paid for.

6. What We Cannot Refund

  • Purchases we cannot verify — no receipt, order number, or purchase email.
  • Interruptions caused by TikTok or Instagram changing their interface, endpoints, or anti-bot systems, as described in section 6 of our Terms of Service. We work to restore functionality quickly, but such interruptions do not automatically create a right to a refund.
  • Restrictions, suspensions, or bans applied to your TikTok or Instagram account by the platform itself.
  • Dissatisfaction with what the comparison found. The App reports your account's real follow relationships; the result is not something we can adjust.

Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence.

7. Contact

For any question about a payment, a renewal, or a refund:

  • Company: STOCKIMG AI YAZILIM TEKNOLOJILERI ANONIM SIRKETI
  • Email: support@stockimg.ai